I'm getting a security error when I try to access Library resources (ebooks, journal article, etc.). What should I do?
Answer
We have received reports that some users are getting a security error when trying to access Library resources. The error usually looks something like this: This error usually looks something like:
SSL_ERROR_BAD_CERT_DOMAIN
We are working on a permanent solution, but there are two things to try for now:
- If you are using Firefox, try using a different browser. In our experience, Chrome works best. Firefox has been implementing stricter security guidelines that don't work well with the way our resources are set up. It is 100% safe to access our resources.
- Clear your browser cache, restart your computer, and then try accessing the resource again.
To clear your cache in various browsers:
- Non-Safari Browser: https://k12parentportal.force.com/k12help/s/article/Internet-Browsers-Clear-Cache-and-Cookies
- Safari Browser: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac