I've downloaded the Canvas Studio screen capture software, but when I try to use it I'm asked to download it again?

Answer

You've downloaded the screen capture software/app for Canvas Studio, but when you try to use "Screen Capture" it prompts you to download it again!? What is going on?

In Canvas Studio you only need to install the screen capture app (named "Screen Recorder") once.

  1. When you're in Canvas Studio, click on the "Record" button at the upper right of your screen, then choose "Screen Capture"
    Install Canvas Studio screen capture
  2. You will be prompted to download and install an application called "Screen Recorder".
    Download Canvas Studio screen capture
  3. Follow the standard instructions when prompted to install the application.
  4. Once installed, you will follow the same steps as step #1 above, but different window will pop-up, asking you to "Launch Application". Screen Recorder will already be selected. Click "Open Link".
    Launch Canvas Studio screen capture
  5. You've installed the app correctly when the dashed-line box appears, allowing you to select the area you want to record.
    Use Canvas Studio screen capture

Once you have Screen Recorder installed and working, you may refer to the tutorial on screen capturing.

  • Last Updated Jul 20, 2020
  • Views 2429
  • Answered By Nancy Falciani-White

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